Frequently Asked Questions

by Brandellite

When will I receive my order?

Your order normally ships in 2 business days from the date you have ordered. You will receive a confirmation with a tracking number when it has shipped.

How do I track my package?

You can track your package by clicking the following link https://brandellite.com/track-your-order

Do you ship internationally?

Yes, we do ship internationally. International shipping and handling charge is of $15.00

Who is the mask for?

The masks are intended to be used by anone who is a non-health worker

Should I wash my mask before first use?

Yes, we recommend that you wash your mask by hand with soap and warm water. You can also use a laundry bag in the washing machine to avoice tangling the elastic.

How often should the mask be washed?

We would recommend that after use, you wash your mask.

Can I return the masks?

No, for everyone’s safety, any mask(s) purchase wil be final sale and cannot be returned.